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Northern New England's Nonprofit Resource for Organizational Performance Excellence

Keep Updated on the Alliance for Performance Excellence

The Alliance for Performance Excellence is the non-profit network of national, regional, state, and local Baldrige-based award programs, including the Northern New England Alliance for Performance Excellence.

Keep up with what is going in Baldrige across the country in the latest addition of the Alliance for Performance Excellence Newsletter (attached)

Topics of Interest in this edition:

  • Information on the 2015 Baldrige Applicants
  • Are We Making Progress? Survey being updated - inputs welcome
  • The Alliance Strategy and Opportunities to Participate
  • Baldrige Express and Explorer Survey Tools becomes an Alliance Product
  • Updates and News from Alliance Members across the Country

Northern New England Recipients of the 2015 AHCA/NCAL Quality Award

We congratulate the Northern New England recipients of the 2015 AHCA/NCAL Quality Award Program Silver (Achievement in Quality) and Bronze (Commitment to Quality recipients (Gold - Excellence in Quality recipients to be named later in the year).

The American Health Care Association/ National Council on Assisted Living (AHCA/NCAL) National Quality Award Program provides a pathway for providers of long term and post-acute care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.

Silver Level

Maine Veterans' Homes Augusta (Augusta, ME)
Cedar Ridge Center (Skowhegan, ME)
Stillwater Health Care (Bangor, ME)
Maine Veterans' Homes Bangor (Bangor, ME)
Carlyle Place (Bedford, NH)
Langdon Place of Exeter (Exeter, NH )
Westwood Center (Keene, NH)

Bronze Level

Pine Point Center (Scarborough, ME)
Russell Park Rehabilitation & Living Center (Lewiston, ME)
Caribou Rehab and Nursing Center (Caribou, ME)
Martha Ballard Assisted Living (Hallowell, ME)
Colonial Health Care (Lincoln, ME)
Wolfeboro Bay Center- Genesis HealthCare (Wolfeboro, NH)


Northern New England Army National Guard Units Recognized

Posted in

We congratulate the three Northern New England Army National Guard Units for their recognition in the 2015 Army Communities of Excellence (ACOE) Program.

The Vermont Army National Guard was recognized at the Bronze level and both the New Hampshire and Maine Army National Guards received Honorable Mention.

ACOE is a Chief of Staff of the Army (CSA) program that uses the tenets of the Baldrige Performance Excellence Program to emphasize strategies to achieve a performance-driven management system, maximize efficiencies, innovation, sustainability, and continuous process improvement in installation management.

We have worked with both the New Hampshire and Vermont National Guard Units and thank all three of these Units not only for their service to their state and country but also for being role model organizations in their pursuit of excellence!!

2015 Baldrige Regional Conferences

Register Now for the 2015 Baldrige Regional Conferences!

Register now for the 2015 Baldrige Regional Conferences in Denver, CO and Nashville, TN for a one-day showcase of Baldrige best practices! The conferences, which will each showcase current and past Baldrige Award recipients, will be held:

September 2, 2015
Crowne Plaza Denver International Airport Convention Center
Denver, CO

September 25, 2015
Franklin Marriott Cool Springs
Nashville, TN

Click here for additional information on the conferences.

2015 Baldrige Regional

Changes to the 2015-16 Baldrige Excellence Framework (Criteria)

 There have been significant changes to the 2015-16 Baldrige Excellence Framework (Criteria).  Below is a summary of these changes.  Click here to get more details on each of the changes.

  • New title and tag line for Booklet
  • New graphic to represent the Criteria
  • Changes to Core Values and Concepts
  • Changes to Criteria – themes: Change Management, Big Data, and Climate Change
  • Structural Changes to Overall and Multiple requirements
  • NEW: Baldrige Excellence Builder (Free download)

Contact me with any questions you have on the changes, the Framework, or the Criteria.

2015_16 Baldrige Booklet.png

Attend the 27th Annual Quest for Excellence Conference!

Register today for the 27th annual Quest for Excellence® conference!

The conference, which will showcase the best practices and lessons learned of the 2014 Baldrige Award recipients, along with those from past awardees, is being held April 12-15, 2015 at the Marriott Baltimore Waterfront in Baltimore, MD. Highlights of Quest for Excellence include:

  • The Baldrige Award Ceremony, which will honor the 2014 Award recipients on Sunday evening, April 12
  • Two in-depth plenary sessions featuring the senior leaders of the 2014 recipients as they share role-model leadership practices
  • Keynote presentations by Katherine Gottlieb, CEO, Southcentral Foundation, recipient of the 2015 Harry S. Hertz Leadership Award on Tuesday, April 14; and Geoff Colvin, Senior Editor-at-Large, Fortune Magazine and Author, Talent is Overrated on Wednesday, April 15
  • 50 best practices sessions featuring current and former Baldrige Award recipients from all sectors sharing their proven strategies and real-world insights in strategic planning, customer focus, workforce engagement, and many more areas important to business success
  • Pre-conference workshops on the afternoon of Sunday, April 12 for beginner and intermediate users of the Baldrige Criteria. These will be facilitated by leaders of former Baldrige Award-winning organizations
  • Opportunities to network with and learn from Baldrige recipients, applicants, Examiners, Alliance for Performance Excellence program representatives, as well as Criteria experts and users in all industries
  • Opportunities to meet conference sponsors 

Register by March 16 for the $150 early bird discount!

For more information about the Quest for Excellence Conference, visit the conference Webpage. For questions, contact the Baldrige Performance Excellence Program at (301) 975-2036 or


2014 Baldrige Regional Conferences

The 2014 Baldrige Regional Conferences will be held

September 9, 2014 - Sheraton Gateway Los Angeles - Los Angeles, CA

September 23, 2014 -Doubletree by Hilton Bloomington-Minneapolis South Minneapolis, MN

  • Attend and engage with current and former Malcolm Baldrige National Quality Award recipients to gain insights on world-class leadership
  • Plenary sessions feature the senior executives of the 2013 recipients – Pewaukee School District and Sutter Davis Hospital.
  • Choose from more than 15 management sessions. Learn real-world best practices, hear how the Baldrige Award recipients address issues affecting today’s managers and leaders, and engage in the discussion.
  • Conferences include numerous opportunities to network with the Baldrige Award recipients and leading practitioners who use the Baldrige Criteria on a daily basis to improve their organizations.

Registration is Open

See Detailed Schedules


No Cost Online Curriculum Available for Educators

Baldrige in Education - Online Curriculum

The NNEAE is pleased to be able to offer an online resource to our colleagues in education.  The Baldrige in Education Curriculum provides a self-paced overview of how the Baldrige Criteria supports education organizations, both K-12 and Higher Education.  It consists of 9 modules, each approximately 15 minutes in length and each with additional video and written resources from and about education.  This tool is most relevant to leaders of education organizations (including Boards and administrators), but is also applicable to individual educators and staff members who want to know more about how the Criteria for Performance Excellence supports education.  It is also a great resource for education organizations that want to introduce Baldrige and Performance Excellence concepts to all or part of the faculty and staff.

We are providing this curriculum to educators at no cost however a username and password is required.   Click "The Details" below for information on registering.   For more information on the Curriculum, how to get the most out of it, or to get help in registering, contact the NNEAE.

The Details:

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